If you have a question that isn’t answered down below or if you want to chat, send us an email to hatabeeus@gmail.com. We are extremely responsive to all request and will get back to you ASAP!
Set up fees are one-time fees that pay for the conversion of your digital file to an embroidery file. When you order more than 12 hats, this fee is waived.
We do not start on an order until after it has been placed and paid for. You will receive digital renderings of the stitching for feedback and approval before stitching begins on your order.
We test stitch every design for internal approval before we produce every order. We have a high-quality standard that every hat must meet before we let it go out the door. Our typical production time is an estimated 5-7 business days after your order has been placed. Once an order finishes production it is shipped via USPS and typically takes a few business days to get to your door.
Our typical production time is an estimated 5-7 business days after your order has been placed. Once an order finishes production it is shipped via USPS and typically takes a few business days to get to your door.
We do not have a minimum order quantity. Orders less than 12 hats require a $30 artwork setup fee. This is a one-time fee that is not paid again on future orders with the same logo.
All of our products are designed and customized in Oregon, USA. We only use top-quality brands to ensure your custom hats are crafted with the best materials.
